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Support Queue Snapshot

Currently in the Support Queue5
Currently Being Worked On3

Support Queue Statistics

Over Last 12 hours 30 days
Received8311How many requests we have received from customers (including ones to which we have yet to respond)
Seen In29 minutes27 minutesTime before the request is seen and prioritized
Staff Started Working On Requests In259 minutes237 minutesTime between receiving the request and us starting to work on it
Time To Handle Request18 minutes28 minutesTime between starting to work on a request and sending off the reply
Responded In278 minutes6 hoursTime from when we received the request to when we responded to it

The times listed are the times to deal with most (70%) of the requests.

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