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Support Queue Snapshot

Currently in the Support Queue14
Currently Being Worked On0
Unread11

Support Queue Statistics

Over Last 12 hours 30 days
Received14175How many requests we have received from customers (including ones to which we have yet to respond)
Seen In147 minutes6 minutesTime before the request is seen and prioritized
Staff Started Working On Requests InNA122 minutesTime between receiving the request and us starting to work on it
Time To Handle RequestNA47 minutesTime between starting to work on a request and sending off the reply
Responded InNA9 hoursTime from when we received the request to when we responded to it

The times listed are the times to deal with most (70%) of the requests.

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