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Support Queue Snapshot

Currently in the Support Queue9
Currently Being Worked On0
Unread5

Support Queue Statistics

Over Last 12 hours 30 days
Received17270How many requests we have received from customers (including ones to which we have yet to respond)
Seen In25 seconds14 minutesTime before the request is seen and prioritized
Staff Started Working On Requests In285 seconds146 minutesTime between receiving the request and us starting to work on it
Time To Handle Request7 minutes21 minutesTime between starting to work on a request and sending off the reply
Responded In11 minutes238 minutesTime from when we received the request to when we responded to it

The times listed are the times to deal with most (70%) of the requests.

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