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Support Queue Snapshot

Currently in the Support Queue9
Currently Being Worked On5
Unread2

Support Queue Statistics

Over Last 12 hours 30 days
Received16325How many requests we have received from customers (including ones to which we have yet to respond)
Seen In7 minutes10 minutesTime before the request is seen and prioritized
Staff Started Working On Requests In31 minutes115 minutesTime between receiving the request and us starting to work on it
Time To Handle Request292 seconds20 minutesTime between starting to work on a request and sending off the reply
Responded In22 minutes181 minutesTime from when we received the request to when we responded to it

The times listed are the times to deal with most (70%) of the requests.

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