RimuHosting sysadmin support services

At RimuHosting our goal is to take the hassle out of hosting.  So we are always more than happy to help you with pretty much any hands-on server task you may have.

If you are able to describe to us what you need, the chances are we can sort it out for you.

Requesting support

You can submit a support ticket here.

Clear instructions make it easier for us to do a good job.  Please let us know what you want us to do.  Where possible tell us what you expect to be able to do after we have completed the work.  i.e. How we will know when we are done.  Include any URLs, usernames, passwords, commands to run and whatever else may help us.

Breaking down more complex requests into smaller work units can help make things easier to plan around for everyone.

Escalating an issue

https://rimuhosting.com/ticket/enterticketdetails.jsp?t_type=TT_SERVER_DOWN

Select this option if you need your server back up straight away.  If it's a non-urgent problem, our sleeping on-call staff will appreciate you not selecting this option. If you don't get a response from us in an hour or two, you can always put in another ticket with this option selected.

For more details, see https://rimuhosting.com/knowledgebase/rimuhosting/sysadmin-services