Wed, 5 Jun 2013 05:58 AM UTC: This is now complete, and all servers should be responding normally again. If you are still seeing connectivity please let us know as soon as possible.

Wed, 5 Jun 2013 04:48 AM UTC: A reminder that this work will be commencing shortly.

Thu, 30 May 2013 01:06 AM UTC: The second step has been booked for June 5th between 5pm-6pm NZ time, we expect the work to only take a few minutes per server and likely complete in the first half hour of that time.

Tue, 28 May 2013 23:15 PM UTC: Step one completed last night and with minimal impact. If you are seeing any issues please raise a support ticket. We will schedule Step 2 later today

Good news!  We are doing a network equipment upgrade in the Auckland data center we use.  We are also adding extra space there (more VPS hosts, more dedicated servers).

We have purchased, installed and configured new switches.  The new setup increases redundancy, enables us to support more features (e.g. excluding intra-data center traffic from your data transfer allowance) and adds capacity (when you are out of network ports you cannot add much gear!).

The first step in making the new gear live is to upgrade the current connections to the datacenter's new core.  A one hour maintenance window has been set aside, between 2am - 3am NZ time on Wed 29th May. We anticipate the actual impact will be a about 10-15 minutes of network disconnection while cables are moved and network routes update.

The second step will be to physically move server cables over to our new switches.  This requires an unplug at the old switch and a replug at the new switch.  No changes are required to the servers themselves. This will be scheduled separately and a time will be advised soon.

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